Shipping policy

Welcome to Peppy Thread ("we," "us," or "our"). This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased through our website, www.peppythread.com ("Website").

1. Order Processing Time

  • All orders are processed within 2-3 business days.
  • Orders are not processed or shipped on weekends or public holidays.
  • If we experience a high volume of orders, processing times may be slightly delayed. We will notify you of any significant delays.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Estimated delivery times after dispatch are 5-7 business days, depending on your location within India.
  • Delivery delays can occasionally occur due to unforeseen circumstances (e.g., weather conditions, courier delays).

3. Shipment Confirmation & Order Tracking

  • You will receive a shipment confirmation email once your order has been dispatched.
  • The email will include a tracking number and instructions on how to track your package.
  • The tracking number will become active within 24 hours of dispatch.

4. Shipping Locations

  • We currently ship to addresses within India.
  • Unfortunately, we do not offer international shipping at this time.

5. Delivery Address Accuracy

  • Please ensure all shipping information is correct. We are not responsible for delays or missed deliveries due to incorrect or incomplete addresses.
  • If a package is returned to us due to an incorrect address, additional shipping charges may apply.

6. Damages and Lost Packages

  • Peppy Thread is not liable for products damaged or lost during shipping.
  • If you receive your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

7. Returns and Exchanges

  • For information on returns and exchanges, please refer to our Return Policy.

8. Contact Us

If you have any questions or concerns about your order or this Shipping Policy, please contact us: